Tech Support

Tech Support-5

Tech Support

1, What should I do if the device doesn’t fire?

① Please check if the fire button is stuck.

② Please check if the pod is installed in place.

③ Please check if the electrodes on the pod and device have any grime.

④ Please perform a charging test to see if it’s a dead battery.

⑤ Please refer to the user manual of your device, and check the status of the LED indicator to see if there is a short circuit, insufficient power, or the coil and the device are disconnected etc. and then do according to a recheck of 1-4 items.

⑥ The internal components are damaged due to dropping the device or water into the device, resulting in a failure to power on the device.

2, What should I do if the device can’t be charged?

1) Please check if the charger can work normally, and if the charger is abnormal or can’t output a 5V voltage, resulting in a failure to charge the device.

2) Please check if the charging cable is normal or whether there is any grime attached to the USB port, change another cable for test.

3) Please check if the LED indicator on the device is normal during charging, please refer to User Manual.

4) If the device hasn’t been charged when it’s not used or “low battery” for a long time, the battery will be over discharged and damaged, and the battery can’t be recovered after charging for 10-15 minutes, please unplug the charging cable.

5) Please charge with recommended adaptor and charging cable from a reputable company.

3, What should I do if the flavor is very weak?

(1) Please check whether the LED indicator of the device is red or the LED indicator flashes 3 or 5 times, it shows that the battery is too low and should be charged in time.

(2) The flavor of e-liquid that is being used is weak. It is recommended to try another e-liquid.

(3) If the e-liquid is not used for a long time after being filled in the pod, the flavor could be bad, especially for the first few puffs, we suggest you replace the e-liquid and the pod.

4, What should I do if it tastes burnt?

Please replace a new pod or a new coil, and it is not recommended to continue to use it.

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